Terms of service

Welcome to BBQ LAB! These Terms of Service govern your use of our website www.bbqlab.com.au and your purchase of our products. By accessing our site or placing an order, you agree to these terms.

1. General

  • BBQ LAB is an Australian-based business providing BBQ rubs and related products.

  • By using our site, you confirm that you are at least 16 years old. If you are under 18, you must have parental or guardian permission to make a purchase.

2. Products

  • We make every effort to display our products accurately. However, colours, packaging, and appearance may vary slightly.

  • Our rubs are food products and must be stored and used as directed. BBQ LAB is not responsible for misuse, allergies, or reactions. Please check ingredient lists carefully before purchasing.

3. Orders & Payment

  • Orders are subject to availability and acceptance.

  • Payment must be made in full at the time of purchase via the payment methods available on our site.

  • BBQ LAB reserves the right to cancel or refuse any order (e.g., suspected fraud or incorrect pricing).

4. Shipping

  • Shipping times are estimates only and may be affected by third-party carriers. BBQ LAB is not liable for delays once orders are dispatched.

  • You are responsible for providing accurate shipping information. Incorrect details may result in delays or additional costs.

5. Returns & Refunds

  • For health and safety reasons, opened food products cannot be returned.

  • Unopened products may be returned for change of mind, with return shipping costs covered by you.

  • For faulty, damaged, or incorrect items, BBQ LAB will provide a refund or replacement in line with our Return & Refund Policy.

6. Intellectual Property

  • All content on this site (logos, images, text, recipes, etc.) is owned by BBQ LAB and protected by copyright laws. You may not reproduce, distribute, or use it without written consent.

7. Limitation of Liability

  • To the maximum extent permitted by law, BBQ LAB is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our liability is limited to the amount paid for the product in question.

8. Changes to Terms

  • BBQ LAB may update these Terms of Service from time to time. Updates will be posted on this page, and your continued use of the site means you accept the changes.

9. Contact Us

For any questions about these Terms, please contact us:
📧 info@bbqlab.com.au

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Australia. Any disputes arising from your use of this website or purchase of our products must be resolved under Australian law and within the courts of Australia.