Shipping policy

At BBQ LAB, we want your BBQ rubs to reach you safely and quickly. Please read our shipping terms below.

1. Processing Time

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Methods & Delivery Times

  • We use trusted couriers to deliver your order within Australia and worldwide.

  • Standard delivery usually takes 3–7 business days within Australia.

  • International shipping times vary depending on the destination and customs processing.

  • Expedited shipping options may be available at checkout for faster delivery.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your delivery address, order weight, and destination.

  • Any applicable shipping promotions or discounts will be applied at checkout.

4. Order Tracking

  • Once your order is dispatched, you will receive a tracking number via email so you can monitor your delivery.

5. Address Accuracy

  • Please ensure your shipping address is correct. BBQ LAB is not responsible for delays or lost packages due to incorrect or incomplete addresses.

6. Damaged or Lost Items

  • If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery. We will investigate and provide a replacement or refund if applicable.

7. Change of Mind

  • If you change your mind and want to return an unopened product, you are responsible for the return shipping costs.

8. Contact Us

For any shipping inquiries, please contact us:
📧 info@bbqlab.com.au